Order Tracking

Looking to track your order? When your Order ships out, you will receive a Shipping Confirmation email from our Support team with your tracking information.

Depending on the product ordered, the e-mail could take up to 7 business days to be sent. Once you receive the email, follow these steps to easily check on your delivery status.

  1. Visit the website: https://www.17track.net/en or https://global.cainiao.com/en
  2. Enter Your Tracking Code, provided in the Shipping Confirmation Email.
  3. Click the “Track” Button

Please Keep in Mind:

  • Order Numbers don’t instantly update with available Delivery Status. If your tracking number entered shows that it is currently unavailable, do not be alarmed – Your order has been shipped out and is in transit to the local post office. Tracking should be updated within a few business days.

For any further assistance, don’t hesitate to e-mail us at info@identalshop.com and we’ll be more than happy to assist you.

Happy shopping and keep spreading love!

– Dental_Mentor Team